Order cancellation
If your order has been paid and you need to change or cancel it, you must contact us within 5 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Returns
Botanyca will ship the best plants for the customer , Plants are natural items , the delivery package or open transportation will cause little heat for the plant so the plants will may vilt if long distance delivery , this will be revoked in a day after giving water and misting when delivered at the destination .
If the plants are damaged during the transportation we will accept the return with refund after deducting the logistic expenses , or we will replace the plants by discussing with customers.
Refunds – Domestic – With in India
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them with 4-10 days of delivery period
- you receive the damaged items
- We will deduct the logistic expenses and refund the balance
- Refund period is between 5 to 7 working days
Refunds – International
Purchse with interntational cards : where every transaction will go through an OTP verification process to successfully transact international payments.
- Refund period is between 5-10 working days
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We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (10 days) has expired. You can do it by sending a message on Contact Us page/ direct numbers below
MOB +91 9048113617 , Whatsapp+91 7559988496
eMAIL: support@botanyca.in